Design of a process management system with traffic light algorithms and organizational hierarchy for higher education institutions: a case study in Ecuador

Abstract

This research work describes the development of a system for process management control under free software in a higher education institution, case study Vicente León Institute in the city of Latacunga, based on traffic light algorithms, based on organizational hierarchy with compliance indicators, with the aim of improving the management, control and monitoring of the different activities carried out by a higher education institution. In order to determine the initial state, the inductive-deductive method was used, as well as observation and interview techniques. Likewise, for the implementation of the computer platform, the XP (Extreme Programming) methodology was used, which has as its main axis the philosophy of the use of free software, which allows obtaining a quality product as a technological tool. On the other hand, after having carried out the tests, with the use of the web platform the main result is the general reduction of time for the management of a process, this gives as an immediate effect a considerable improvement in terms of registration and storage of information and a significant decrease in time at the time of monitoring or control of processes by the personnel in charge. Finally, it can be concluded that the system covers the needs in the registration of processes and can be used as an informatics tool that helps the adoption of a process management model and its management.